Corporate experience

1. 
   Dec 2024 · Present

   Itaú

   Digital Product Analytics

   • Data analysis and governance of revenue views for the customer service division.
   • Building and maintaining data products focused on customer experience.
   • Automation of support inbox analysis, with content extraction and classification by issue type.
   • Quantitative analysis of verbatims categorised with machine learning.
   • Governance of app performance and satisfaction indicators, driving a data-driven culture.
   • Department design system with an AI agent attached, to standardise material production.
2. 
   Feb 2024 · Nov 2024

   Santander

   Data and marketing · Tools Digital Services

   • Power BI dashboards and performance indicators for the department, integrated with Pipefy.
   • Monthly reports for the board with strategic data and financial forecasting.
   • Kanban pipeline implementation, organising the department production flow.
   • Studies and insight generation from channel data and team performance.
3. 
   Sep 2022 · Dec 2023

   Uber

   People Ops assistant

   • Issuing, sending and tracking onboarding and offboarding documentation.
   • Internal ticket triage and support for employees across Brazil.
   • First contact with structured, at-scale operations, the foundation for the later shift into data and product.

Much of this work is corporate and under NDA, so I describe the scope and method of each engagement. Whatever can be detailed, I detail in conversation.

Education and certification

• BSc in Business Administration Centro Universitário Senac · since 2023
• Technical degree in Web Production and Design Senac · 2022
• Data Science Santander Coders · 2024
• Data Engineering and Analysis Tools Digital Services · Santander
• AI Immersion Alura and Google
• Prompt Engineering IBM Skills
• Advanced English EF English Live · CNA